Privacy Policy

FAST TRACK INJURY CLINIC
Patient Consent, Privacy Policy and Acknowledgement
Effective date: 26 October 2026
Clinic: Fast Track Injury Clinic, Herston, Queensland
Privacy enquiries: Contact clinic via email support@fasttrackinjuryclinic.com.au
PART A: PRIVACY POLICY
1. Our Commitment to Privacy
Fast Track Injury Clinic (FTIC) is committed to protecting the privacy, confidentiality and security of personal and
health information.
We recognise that patients entrust us with sensitive information and that maintaining confidentiality is essential
to providing safe, effective and professional healthcare.
We collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth), the
Australian Privacy Principles (APPs), applicable healthcare legislation and our professional obligations.
This policy explains how we manage personal and health information, why we collect it, who we may share it
with, and how patients can access or correct their records.
It applies to information collected through consultations, referrals, registration forms, electronic communications,
telephone enquiries, diagnostic services and other interactions with the clinic.
2. Information We Collect
We may collect personal and health information reasonably necessary to provide healthcare and operate our
services.
This may include:
Personal and contact information
• Full name, date of birth, address and contact details.
• Emergency contact and next-of-kin details.
• Medicare, DVA, private health insurance and workers' compensation details where relevant.
• Employer, occupation and workplace details where relevant to an occupational injury.
• Billing, payment and administrative information.
Health and clinical information
• Medical history, medications, allergies and relevant pre-existing conditions.
• Details of injuries, symptoms and circumstances of presentation.
• Physical examination findings and clinical assessments.
• Diagnostic imaging, pathology results and specialist reports.
• Treatment plans, prescriptions, procedures and clinical progress.
• Referrals, medical certificates and rehabilitation plans.
• Work capacity assessments, functional limitations and return-to-work recommendations.
• Clinical photographs or other records where clinically appropriate.
Information from other sources
Where relevant and lawful, information may also be obtained from referring practitioners, hospitals, specialists,
allied health professionals, diagnostic providers, insurers, rehabilitation providers, employers and authorised

Fast Track Injury Clinic | Patient Consent and Privacy Policy Page 2
representatives.
We will generally collect information directly from patients wherever practical.
3. Why We Collect and Use Information
We collect and use personal and health information to:
• Assess, diagnose, treat and manage injuries and associated medical conditions.
• Provide safe, appropriate and coordinated healthcare.
• Arrange investigations, imaging, pathology and specialist assessments.
• Prepare referrals, prescriptions, medical certificates and clinical reports.
• Communicate with other healthcare professionals involved in treatment.
• Coordinate rehabilitation, recovery and return-to-work planning.
• Manage appointments, clinical follow-up and test results.
• Process billing, payments, insurance and workers' compensation claims.
• Respond to patient enquiries, feedback and complaints.
• Maintain accurate medical records.
• Undertake appropriate clinical governance, quality improvement, audits and staff training.
• Meet legal, professional, accreditation and regulatory requirements.
Information will only be used for the purpose for which it was collected or for another purpose permitted by law,
including where the patient has provided appropriate consent.
Where practical, we will use de-identified information for service evaluation, reporting and quality improvement.
4. Collection and Consent
By attending Fast Track Injury Clinic and providing relevant information, patients acknowledge that personal and
health information will be collected and handled as described in this policy.
Where consent is required by law, we will obtain appropriate consent before collecting, using or disclosing
information.
Consent may be written, verbal or implied by conduct where legally appropriate.
Patients may discuss any concerns about information collection or sharing with their treating clinician.
Patients may decline to provide certain information. However, this may affect our ability to provide safe
treatment, complete medical documentation, arrange referrals or process insurance claims.
Information may also be collected, used or disclosed without consent in circumstances permitted or required by
law.
5. Sharing Information With Healthcare Professionals
Effective healthcare frequently requires communication between multiple treating professionals.
Fast Track Injury Clinic may share relevant clinical information with healthcare professionals involved in a
patient's treatment, including:
• General practitioners.
• Emergency departments and hospitals.
• Orthopaedic and other medical specialists.
• Physiotherapists, occupational therapists and hand therapists.
• Radiologists, imaging providers and pathology services.
• Rehabilitation and injury management professionals.

Fast Track Injury Clinic | Patient Consent and Privacy Policy Page 4
Referrals and care coordination may involve sharing relevant clinical information with the receiving healthcare
professional or organisation.
8. Professional Relationships and Clinical Independence
Fast Track Injury Clinic works collaboratively with a range of healthcare professionals, insurers, rehabilitation
organisations and injury management services.
Dr Simon Rohde, a doctor associated with Fast Track Injury Clinic, is also a Director of, and has a financial interest
in, Return To Work Queensland, an organisation involved in injury management and return-to-work services.
Patients are informed of this professional and financial relationship as part of our commitment to transparency.
Clinical assessments, treatment recommendations and referrals are guided by professional standards, clinical
judgement and the best interests of the patient.
Patients retain the right to make informed decisions about their healthcare and to choose their preferred treating
practitioners.
Patients may ask questions about any recommended referral, service or treatment arrangement.
9. Sharing Information With Return To Work Queensland
Where Return To Work Queensland is involved in a patient's injury management, rehabilitation or return-to-work
coordination, relevant information may be shared where appropriate and lawful.
This may include information necessary to:
• Coordinate appointments or specialist assessments.
• Facilitate rehabilitation and recovery.
• Assist with return-to-work planning.
• Communicate functional restrictions and work capacity.
• Support continuity of care.
Information will only be shared where the patient has provided the necessary consent or where another lawful
basis permits disclosure.
Fast Track Injury Clinic and Return To Work Queensland are separate organisations. Information is not
automatically shared between them merely because of a common directorship or professional relationship.
Patients may discuss the involvement of Return To Work Queensland or request alternative arrangements where
available.
10. Electronic Medical Records and Information Systems
Fast Track Injury Clinic uses electronic systems to manage clinical records, appointments, patient
communications, billing and administration.
These may include practice management software, secure clinical messaging, diagnostic platforms and other
authorised healthcare technology providers.
We take reasonable steps to protect information through appropriate safeguards, including:
• User authentication and access controls.
• Role-based access to patient information.
• Secure data transmission and storage.
• Appropriate system updates and maintenance.
• Staff confidentiality requirements.
• Access monitoring and audit processes where available.

Fast Track Injury Clinic | Patient Consent and Privacy Policy Page 5
• Backup and recovery arrangements.
• Procedures for responding to suspected privacy or security incidents.
External technology providers may process information on our behalf under applicable contractual, confidentiality
and privacy requirements.
No electronic system is entirely free of risk. We take reasonable steps to reduce the risk of unauthorised access,
loss, misuse or disclosure.
11. Communication With Patients
Fast Track Injury Clinic may communicate with patients by telephone, SMS, email, electronic patient portals or
other appropriate methods.
Communications may include:
• Appointment confirmations and reminders.
• Requests to complete registration or consent forms.
• Follow-up instructions.
• Clinical correspondence.
• Information about investigations, referrals or appointments.
• Billing and administrative matters.
We take reasonable steps to verify recipients and protect sensitive information.
Patients should be aware that ordinary SMS and email may carry privacy and security risks, including unintended
access or interception.
Sensitive clinical information will be communicated using appropriately secure methods where required.
Patients may advise the clinic of preferred contact methods or reasonable communication restrictions.
12. Clinical Photography and Medical Images
Clinical photographs, wound images and other medical images may be collected where appropriate for
assessment, treatment, monitoring, documentation or referral.
Such images form part of the patient's health information and are handled in accordance with this policy.
Images may be shared with treating healthcare professionals where reasonably necessary for clinical care.
Identifiable images will not be used for advertising, social media or promotional purposes without separate,
specific and informed consent.
Consent for promotional use is entirely optional and does not affect access to healthcare.
13. Use of Information for Quality Improvement and Training
We may use relevant information for clinical governance, quality assurance, incident review, service evaluation,
accreditation and professional development where permitted by law.
Where reasonably practicable, information will be de-identified.
Identifiable patient information will not be used for purposes unrelated to healthcare unless there is an
appropriate lawful basis.
Research activities involving identifiable patient information will be subject to applicable privacy, ethical and legal
requirements.

Fast Track Injury Clinic | Patient Consent and Privacy Policy Page 7
18. Retention and Disposal of Medical Records
Medical records are retained for the periods required by applicable legislation, professional obligations and
relevant recordkeeping requirements.
Records may need to be retained after a patient's last attendance, including where they relate to children,
workplace injuries, legal matters or ongoing clinical care.
When records are no longer required to be retained, we will take reasonable steps to securely destroy or
de-identify them where required by law.
Records will not be destroyed while subject to an applicable legal preservation requirement.
19. Overseas Storage and Disclosure
Some electronic service providers may use infrastructure, support services or data storage facilities located
outside Australia.
Where overseas disclosure of personal information is proposed, Fast Track Injury Clinic will assess the applicable
privacy requirements and take reasonable steps to ensure compliance.
Patients may request information about overseas disclosures relevant to the clinic's systems.
Where the clinic is likely to disclose personal information to overseas recipients, the countries involved will be
identified in the published Privacy Policy where practicable.
20. Data Security and Privacy Incidents
We maintain administrative, technical and physical safeguards appropriate to the sensitivity of patient
information.
Staff and contractors with access to patient information are expected to maintain confidentiality and comply with
applicable privacy requirements.
Suspected privacy breaches are assessed and managed in accordance with our incident response procedures.
Where an incident meets the requirements of the Notifiable Data Breaches scheme, affected individuals and the
Office of the Australian Information Commissioner will be notified as required.
We may also take steps to contain incidents, investigate causes and reduce the likelihood of recurrence.
21. Information About Children and Patients Requiring Assistance
For children and patients who require assistance with healthcare decisions, information may be collected from
and disclosed to parents, guardians, substitute decision-makers or other authorised representatives where legally
appropriate.
We will consider the patient's age, decision-making capacity, confidentiality rights and applicable law.
Where a child or young person has sufficient capacity to make relevant healthcare decisions, their privacy and
consent rights will be respected.
Information will not automatically be disclosed to family members merely because of their relationship to the
patient.
22. Anonymous or Pseudonymous Enquiries
Patients may make general enquiries without identifying themselves where practical.
However, identification is generally necessary to provide clinical assessment, maintain accurate medical records,
arrange investigations, prescribe medication and meet billing or regulatory requirements.

Fast Track Injury Clinic | Patient Consent and Privacy Policy Page 8
23. Privacy Questions and Complaints
Patients who have questions or concerns about how their personal or health information has been handled may
contact the clinic's Practice Manager or Privacy Officer.
We will:
1. Acknowledge the concern.
2. Review the circumstances.
3. Investigate the matter where appropriate.
4. Provide a response within a reasonable timeframe.
5. Take corrective action where necessary.
Patients who are dissatisfied with our response may contact the Office of the Australian Information
Commissioner (OAIC).
Website: www.oaic.gov.au
Patients may also contact an appropriate healthcare complaints or regulatory authority where relevant.
24. Updates to This Policy
Fast Track Injury Clinic may review and update this Privacy Policy to reflect changes in legislation, technology,
clinical operations or professional requirements.
The current version will be available through the clinic.
Material changes to information-handling practices will be communicated where required by law.
PART B: PATIENT CONSENT AND ACKNOWLEDGEMENT
25. Acknowledgement of Professional Relationships
I acknowledge that Dr Simon Rohde, a doctor associated with Fast Track Injury Clinic, is also a Director of, and has
a financial interest in, Return To Work Queensland, an organisation involved in injury management and
return-to-work services.
I understand that clinical recommendations and referrals are intended to be made in accordance with
professional obligations, independent clinical judgement and my best interests.
I acknowledge that I remain free to make informed choices about my treating healthcare providers.
26. General Consent to Information Handling
I understand that Fast Track Injury Clinic collects and manages personal and health information to provide safe
and effective healthcare.
I acknowledge that I have been provided with access to the clinic's Privacy Policy and understand how my
information may be collected, used, stored and disclosed.
I consent to the collection and handling of my information as described in this policy where my consent is
required.

Fast Track Injury Clinic | Patient Consent and Privacy Policy Page 9
27. Consent to Clinical Information Sharing
I consent to Fast Track Injury Clinic sharing relevant clinical information with healthcare professionals involved in
my assessment, treatment, referrals, investigations and ongoing care.
This may include my GP, medical specialists, allied health practitioners, hospitals, imaging providers, pathology
providers and other treating clinicians.
I understand that this information sharing supports continuity of care and appropriate clinical management.
28. Consent to Workers' Compensation and Injury Management Communication
Where my attendance relates to a workplace injury, I consent to relevant information being shared with workers'
compensation insurers, rehabilitation providers and other authorised parties where appropriate and lawful.
I understand that information shared with my employer will generally be limited to relevant work capacity,
functional restrictions and return-to-work information, unless further disclosure is authorised or required by law.
29. Acknowledgement of Patient Choice
I understand that I retain the right to choose my treating doctor, specialist and other healthcare providers, subject
to applicable clinical and funding requirements.
I acknowledge that I may ask questions about recommended investigations, treatments or referrals and request
alternative options where available.
30. Consent and Confirmation
By selecting “I Agree”, I confirm that:
• I have been given access to the Fast Track Injury Clinic Privacy Policy.
• I understand how my personal and health information may be collected, used, stored and shared.
• I acknowledge the disclosed relationship between Dr Simon Rohde and Return To Work Queensland.
• I consent to relevant clinical information being shared for my healthcare and injury management as outlined
above, where my consent is required.
• I understand my right to choose my healthcare providers.
• I understand that I may ask questions or discuss concerns with clinic staff before proceeding